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E-Tilang: Addressing Identification Errors and Ensuring Accurate Enforcement



The implementation of the e-Tilang (electronic ticketing) system has revolutionized traffic violation enforcement in Indonesia. This system utilizes cameras to capture traffic violations and automatically issue e-Tilang letters to the registered owners of the vehicles involved. However, despite its efficiency, the e-Tilang system is not without its flaws. Sometimes, identification errors can occur, sending e-Tilang letters to the wrong vehicle owners.


Potential for Misidentification

The e-Tilang system primarily relies on camera images to identify vehicles and their corresponding owners. While this method is generally accurate, there exists a possibility of misidentification due to various factors, such as wrong vehicle focus, similar vehicle characteristics, or human error.


If you receive an e-Tilang letter that does not match the details of your vehicle, it is crucial to take immediate action. Promptly contacting the issuing authorities is essential to avoid unnecessary penalties or complications.


Steps to Address Identification Errors:


1. Confirm the error: Carefully review the e-Tilang letter and compare it to the information of your registered vehicle. Ensure that the vehicle make, model, license plate number, and other identifying details do not match your vehicle.


2. Gather evidence: Collect any supporting documentation that can substantiate your claim of misidentification. This may include copies of registration papers, insurance documents, or even photographs of your vehicle.


3. Contact the authorities: Reach out to the issuing authorities, either through their dedicated hotline or online channels. Clearly explain the situation, provide the e-Tilang letter details, and present your supporting evidence.


4. Await clarification and resolution: The authorities will investigate the matter and provide you with feedback regarding the validity of the e-Tilang letter. If the error is confirmed, they will take steps to correct the record and cancel the erroneous e-Tilang.


While the e-Tilang system has streamlined traffic violation enforcement, it is essential to remain vigilant and promptly address any identification errors that may arise. By taking prompt action and cooperating with the authorities, you can ensure that any inaccuracies are rectified, avoiding unnecessary penalties and maintaining a clean traffic record.


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